Val's BBQ – Privacy Policy

Our Commitment to Your Privacy At Val’s BBQ, we are committed to protecting the privacy and personal information of our valued customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, mobile applications, online ordering systems, or other services (collectively, our “Platforms”). By using our Platforms, you consent to the data practices described in this policy. We encourage you to review this Privacy Policy periodically, as it may be updated to reflect changes in our practices or relevant laws.

What Information Do We Collect?

We may collect various types of information in connection with your use of our Platforms:

Information You Provide Directly:

  • Contact Information: Your name, email address, phone number, delivery address, and billing address.
  • Account Information: If you create an account, your username, password, and other details needed to manage your account.
  • Order and Payment Information: Details related to your food orders, including items purchased, order history, and payment information (such as credit/debit card details, which are typically processed by our secure third-party payment processors).
  • Feedback and Communication: Any feedback, reviews, questions, or inquiries you submit to us through our Platforms, email, or customer service channels.
  • Preferences: Your dietary preferences, favorite orders, or other choices you provide to personalize your experience.

 

Information Collected Automatically:

      • Device and Usage Data: When you access our Platforms, we may automatically collect information such as your IP address, device type (e.g., mobile, desktop), browser type, operating system, and general location data.
      • Interaction Data: Information about how you interact with our Platforms, such as pages visited, features used, links clicked, and the dates and times of your interactions.
      • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to enhance your browsing experience, analyze Platform traffic, remember your preferences, and deliver personalized content or advertising.

How We Use Your Information?

We use the information we collect for purposes including:

  • Order Fulfillment: To process, confirm, and deliver your food orders and manage payments.
  • Customer Service: To respond to your inquiries, provide support, and address any issues.
  • Personalization: To tailor your experience on our Platforms, such as showing you relevant menu items, offers, or remembering your preferences.
  • Service Improvement: To understand how our customers use our Platforms, identify areas for improvement, develop new products and services, and enhance functionality and user experience.
  • Marketing and Promotions: With your consent where required, to send you promotional offers, newsletters, updates about Val’s BBQ, and information about new menu items or special events. You can opt-out of these communications at any time.
  • Security and Fraud Prevention: To maintain the security and integrity of our Platforms, prevent fraudulent transactions, and protect our rights and the rights of others.
  • Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

Sharing of Information

Val’s BBQ does not sell your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party companies that provide services on our behalf, such as payment processing, order delivery, website hosting, data analytics, IT support, marketing assistance, and customer service. These service providers are contractually obligated to protect your information and use it only for the services they are providing to us.
  • Legal Requirements and Safety: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a legal obligation or government request; (b) protect and defend the rights or property of Val’s BBQ; (c) prevent or investigate possible wrongdoing in connection with the Platforms; or (d) protect the personal safety of users of the Platforms or the public.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Technology Provider

The online ordering and mobile applications for Val’s BBQ are powered by Fusion FoodTech, our trusted technology provider. Fusion FoodTech is responsible for ensuring the smooth and secure operation of these services.

For any questions related to the technology behind our systems, please contact:

  • 201 King St, London, ON N6A 1C9
  • Phone: 1-833-FFT-0123
  • Fax: 1855-FAX-2FFT
  • Email: [email protected]

Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights and choices regarding your personal information:

  • Access and Update: You may be able to access and update your account information directly by logging into your account on our Platforms.
  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the “unsubscribe” link or instructions provided in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your orders or account.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Platforms.
  • Data Deletion: You may request the deletion of your personal data, subject to our legal obligations to retain certain information.

To exercise these rights, please contact us using the details provided below.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This may include retaining information to comply with our legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Our Platforms are not intended for individuals under the age of 13 (or a higher age threshold as required by applicable law). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take steps to delete such information.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. If we make significant changes, we will notify you by posting the updated policy on our Platforms and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Val’s BBQ.

 

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